From Claim to Payment: How We Ensure Accurate Billing

Discover how SVS Services gets it right the first time

In this day and age, doctors seem busier than ever. COVID sprouted new fears of illnesses and younger generations are increasingly more invested in their health. 

As more patients come to seek out the professional advice of doctors and nurses, medical practices are at maximum capacity.

So, with the shortage of doctors and more patients being seen, how can doctors’ offices capitalize on the influx of patients while ensuring high rates of treatment success? 

Follow-up on Denials

“Denials are the biggest problem we see - from incorrect insurance information to no referral on file,” says Adrienne Souza, co-owner and in-house coding expert. “Denials are time-consuming and become a lower priority for providers and billing companies. SVS dedicates staff to denials and positions the provider to obtain correct information upfront, directly from the patient, so claims get approved on the first attempt.” 

SVS Services also has a strict verification process that all claims go through. The company uses various tools to verify insurance information in real-time and researches patient information on payer websites to ensure details are correct. Because of SVS’s commitment to denials, SVS boasts a 92% approval rate on claims submitted within 24-48 hours. 

→ Read about our clients' success

Pursue All The Cookie Crumbs

A lot of times, medical practices have outstanding receivables that have been looked over because doctors and staff do not have the time to follow-up with patients. SVS Services contacts the payer and patient by both phone and email to make sure payment has been made. Updated information lives in payer websites, so our billing experts can quickly determine if and when a claim was paid. We also work closely with the provider to define an approach for working with patients who have an inability to pay.

If you’re interested in learning more about SVS and how we can ensure accurate billing, reach out to Adrienne today. We look forward to discovering just how we can be your billing partner.

SVS Services is a medical billing provider in Massachusetts that supports your practice through the entire claims lifecycle.