Local Customer Service Representatives Make Paying by Phone a Breeze

Differentiating the old-fashioned way - phone calls with humans

Think about the last time you tried to contact customer service - maybe for paying a bill, asking a technical question, or checking on an order. Were you on the phone talking to a robot or automated voice system? Maybe you were yelling “representative,” or pressing zero a dozen times hoping to be transferred to a person.

We may be biased, but we think speaking to a real live person makes all the difference, especially when you’re calling about sensitive topics, such as health coverage or payment details. 

“We receive over 30 calls every day from patients across our clientele, and every single one of those calls is answered by one of our local customer service representatives, and we handle the issue you’re calling about on that call,” says Adrienne Souza, co-founder of SVS Services. “In fact, 90% of the calls that come in are answered on the first ring. We’re really proud of that.”

In a world of continuous innovation, particularly in the field of AI, why are we bragging about old-fashioned phone calls?

1. Better Patient Safety: Our clients’ patients are sharing sensitive information to trained local representatives who handle this data with care and empathy.

2. Improved Patient Experience: Our local knowledgeable representatives handle the issue you’re calling about on that call 95% of the time.

3. Enhanced Customer Loyalty: Our clients continue to refer colleagues to SVS Services because when it comes to their patients, we answer questions, make it easy for them to pay a bill and treat them with respect.

At SVS, we are continuously innovating. Over the last decade, we introduced a secure self-service payment system for patients to pay online; improved reporting so that providers gain more insight into their practice; and established electronic interfaces for claims and payments with all insurance payers thus speeding up payments.

We will always continue to put our clients and their patients at the forefront of our business while keeping an eye on exciting new technologies such as AI to improve our services. If you’re interested in learning more about our customer service offering for medical billing, reach out to Adrienne today at 800-787-1596 ext. 1 or email adrienne.souza@svsbilling.com.